Here's what
Suunto said:
Hello-
First check that your port settings are suitable:
-Go to Port settings and make sure that the speed is 9600 and buffers are set to low (both receive and transmit).
In order to do this go to:
1. Start
2. Settings
3. Controlpanel
4. System
5. Device Manager
6. Com Port 1 (click)
7. Click Port Settings
7. Click Advanced
8. Scroll Buffers to Low on both the Receive and Transmit Buffer
Please check that no other programs are polling the port you want to use for the software. This has often turned out to be the case with Palm or other PDA-devices, which may interfere although they are using other ports and even when they are not used at the same time as the
Suunto software.
Most electronic organizers have synchronization software, such as HotSync, that prevent SAM from using the COM port. Usually, an icon for this software is visible in the system tray (lower right hand of the screen). Right click on the icon and disable the software, then try downloading the watch again.
NOTE TO WIN 2000/XP USERS: It is possible that the HotSync (or similar program) is running as a service. Press Ctrl-Alt-Delete and click on the "Task Manager" button. Click on the "Processes" tab. If you see the HotSync software, highlight it and click "End Process". When you get the warning message, click "Yes".
If you use a serial to usb adaptor it is important to check where the usb and the
Suunto unit are connected. The converter must be connected to the PC usb port or a powered downstream port. In other words if you have a 2-port hub (normally unpowered), the converter will work, but the
Suunto unit won't. If you have a powered 4-port hub (with an DC adaptor), both the converter and the unit should work. High screen resolution (more than
1024x768) is a problem if you use the Serial/USB converter. The minimum requirement for display resolution is 800x600 with 16 bit color depth.
When the adapter is installed, it will configure the COM port number. If you are unsure of the COM port number, open the Control Panel, Click on System then click on Device Manager (found under the Hardware tab on WinXP). Right click on the USB adapter and select Properties. This should tell you the COM
port number. If the adaptor uses a com port that is bigger than 4 you need to make sure that you have the latest SAM version 2.2.0 as this version allows use on other ports than just 1-4. You can update this version at
www.suunto.com under Cross sports.
If none of this helps and the port is free you may want to try taking out the battery and reentering it in the watch. Your logs won't be lost but you have to reset time and date. If the watch has been subject to some electromagntic interference, calibrating the
compass may also help.
In a few cases the computer ports have also been disabled. Normally they are enabled by default. This can be checked under the computers BIOS. If you try this, please make sure that you don't change any values there, just check that the ports are enabled.
Usually some of this has helped in making the connection work. If you still have problems, please contact us again.
Regards,
Michael Roman
Suunto USA
-- Nothing worked for me until I took the battery out and replaced it then voila - it transmitted!
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 | Compass |  | Compasses are sensitive, absolutely crucial instruments to precision navigation. The earth's magnetic field, inclination, and your longitude and latitude all influence the horizontal plane of a compass needle. As a result, compasses are balanced for different geographical zones. Suunto Compasses overcome this limitation to traditional compasses by using a simple 'Two Zone System'. With a Suunto Compass, the only 'balancing zones' are the northern and southern hemispheres. In addition to this innovation, certain Suunto Compasses come equipped with useful features like luminous needles and marks, centimeter/inch scales, magnifying glasses, clinometers, sighting notches, and more. | |  |
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