As the 'president' (we actually don't use titles around here), I apologize for the issue. We do take any products back in 30 days. After that, yes it goes on to
Suunto USA for repairs. As an electronic device, a very small percentage of pieces do have issues and require service from malfunction, that's true with anything on the market. Of the thousands and thousands of units sold, this is truly rare, or we simply wouldn't sell them.