[Robbull]

Hello all.

The following is what I sent to Suunto Help desk: (does anyone have any input?)

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The HR chest strap for my T3 has gone bad again. This is the second one in less than 6 months. I'm very disappointed. The store (REI) where I bought it just simply swapped out the 1st HR strap for me in July. I tried to swap this one out today w/ them but they said they would need to swap out the T3 as well but they no longer carry the T3 at this location- so can you send me a new HR strap?? To be honest I would switch back to Polar but I bought the foot pod so I don't want to waste money.

I've had the new (2nd one) HR strap for about 6 months. It worked fine for approx. 5 months but now it's doing the exact same thing the original strap did: it will no longer read my HR accurately. Ex: it will stay at 85 when my HR is definitely much higher. The last week or so- it is much worse- it stayed in the 80s for a while then as my exercise intensity increased it actually dropped to 45 when my actual HR was in the 130s.

Additionally it won't even read my heart rate until 10-15 minutes into exercise & like I said when it does- the HR displayed is not accurate- it's much lower than it actually is. (For the first few months- my HR would come up almost immediately after I put the strap on or at the very least I would moisten the sensors to have it display). Now- no matter how sweaty I am it either won't read any HR at all for a while and/or it displays a very inaccurate HR. (Today for example- when it finally displayed a value- it displayed 108 but my HR was actually in the 140s).

Why are the Suunto HR straps doing this after only a few months of use?? I thought the 1st defective strap was just a rare incident but it appears there is a defect w/ all the HR straps after a while.

I like the look of the Suunto products & I like the "Training Effect" feature -but having to continually get new HR straps after only a few months is unacceptable. I've never had any of my previous Polar HR straps become defective. The most I've had to do w/ Polar is simply get a new battery. I'm pretty certain the battery is still fine in the Suunto strap.

Please advise. Are you aware of this problem? Will you send me a new strap?

Thanks.
Rob

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Any thoughts are greatly appreciated.

Cheers.
Rob

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