[NavyBrain]

Hi,


I have contacted Suunto's Help Desk in Finland yesterday Monday the 22nd and explained the situation. What's fortunate is that Suunto watches have 2 years warranty regardless where you buy them from, and since the X10 is a new model which was launched in August then users are safe for at least another 20 months even without having a receipt.

It is really unfortunate to have such a bizarre quality for all that money in which was supposed to be improved more than the X9. If you guys are using the X10 then I suggest that more complains should be made to Suunto in order to made better bezels. Suunto customer service told me that they will send me a replacement bezel with no extra cost as long as I'm a registered user. And that's not a problem as long as you provide them with the watch's serial number.

The problem is that the new bezel that they are going to send me is the same as the one that came with my watch, and therefore the poor quality isn't giving me any confidence that the new bezel will hold any longer than the one that came mounted on the watch.

Unless, more users complain then Suunto will not do anything about this and therefore we will be stuck and suffer with what we have before Suunto realizes it's a major problem.

The interesting thing is that the person I talked with assured me that all X9 bezels are compatible with the X10 model and therefore I'm considering of ordering an extra Carbon Fiber Bezel in case the new one broke down along the way.

Hope this could be helpful for others who are facing the same problem.


NavyBrain

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	Suunto X9i - Click for more info Introducing the Suunto X9i - the new and improved version of the Suunto's X9, voted "Best Product of 2004" by Fortune Magazine. Now available in two colors, the X9i combines GPS functionality with an altimeter, barometer, compass, and thermometer ... all these instruments, packed into a single watch.

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