X6 or X6HR Random Reset?

[phleck]

I read on the suuntosports.com discussion forums of some talk about the X6 and or the X6HR having a known "power supply" problem that caused random resets (date, alarms, etc) sometimes after several months of use. Has anyone here experienced such problems? If so, what is SUUNTO doing about it?

Thanks!

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Suunto X6 HR - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.

	Suunto X6 - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.

[escleung]

My X6 recently had a complete shut down in the middle of a two days race. My X6 is only about two months old.

My retailer is looking into the problem.

EL.

	Suunto X6 - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.

[Trevor]

I have not heard anything about this. Althought it is most unfortunate. Try and contact Sunnto directly,
(800) 543-9124

[royhhall]

Trevor , you most certainly have heard of this problem. From me! I have had the same problem with three different watches.

[Trevor]

Have Suunto check it out.

Go to www.suuntousa.com, email them at warranty@suuntousa.com or call them at 800-543-9124. They are the US Distributor, they can either warranty it if it is under 1 year old or refurbish it for anywhere from $35 to $50, which is really a great deal for all they do, it will come back like new.

Hope this helps

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

[norriegga]

The reset problem is well known and Suunto should replace your watch. Not that it will do a lot of good, if they replace it with a watch that still has the problem, as they did with mine. I am so not happy and even though Suunto says the problem is solved, how the **** can I trust this thing on my wrist?

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

[Gabriel]

I know that in 2004 Suunto made some minor hardware changes to the X6s that had been having the reset problem. From a retailer's perspective, I can say that this seems to have fixed the problem, as we don't get any calls on this matter on the watches we've sold since then, whereas last year this issue was something we heard about with some frequency.

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

[norriegga]

I'm sure you did hear about it a lot as a retailer... I'll give Suunto credit where credit is due however, as they extended the warranty period for the X-series watches.
My problem is not whether or not the problem is actually fixed, but whether I can have the level of trust I need in such a device as I really do use it for mountaineering and orienteering. The compass was also affected on my watch. Thank god for cheap analog compasses, and I wish I could say the same for analog altimeters...
So I've boxed up my second X6 and am ready to send to Suunto here in Canada. I've asked them to send me an observer instead because no X6 will ever be placed on my wrist again...

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Suunto Observer - Click for more info The shock-resistant Suunto Observer is a tool built for outdoor challenges, but its timeless design makes it wearable in any situation. The Observer is 1/3 smaller in both diameter and width than the first generation Suunto Watches (Vector, Altimax, etc). It also features a chronograph, which previously was only offered in the Navitech but is now discontinued.

	Suunto X6 - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.

	Compass Compasses are sensitive, absolutely crucial instruments to precision navigation. The earth's magnetic field, inclination, and your longitude and latitude all influence the horizontal plane of a compass needle. As a result, compasses are balanced for different geographical zones. Suunto Compasses overcome this limitation to traditional compasses by using a simple 'Two Zone System'. With a Suunto Compass, the only 'balancing zones' are the northern and southern hemispheres. In addition to this innovation, certain Suunto Compasses come equipped with useful features like luminous needles and marks, centimeter/inch scales, magnifying glasses, clinometers, sighting notches, and more.

[leungesc]

Update from my Feb 2003 entry....

Since my retailer replaced my X6 back in 2003, I had trouble free usage till two weeks ago. My X6 has began its infamous self-resetting- my fear came true.

My X6 is now on its way to Suunto Finland office for its repair since I purchase the watch in Jan 2003 in Hong Kong. For a watch that cost over US$300 and from a brand that is associated with quality and reliability, its field reliability certainly does not meet my expectation. Furthermore, the repair may take approx two months.

Prior to this second problem, I had the intention to upgrade to their new X9 having found the features in the X6 useful, and to continue to recommend Suunto watches to my fellow adventure racers. However with such poor reliability record, I do not have confidence that Suunto watches would not fail at future critical situations/events. I do intend to continue to pursuit adventure racing events with the help of safe and reliable equipments, and it's a pity that I cannot rely on a Suunto.

I hope other Suunto owners will have much better experience.

-----------------
PS: As a tip of X6 owners...If safety is one of your key concern, do bring backup devices to support your X6- Just in case.

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Suunto X9i - Click for more info Introducing the Suunto X9i - the new and improved version of the Suunto's X9, voted "Best Product of 2004" by Fortune Magazine. Now available in two colors, the X9i combines GPS functionality with an altimeter, barometer, compass, and thermometer ... all these instruments, packed into a single watch.

	Suunto X6 - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.