Suunto Activity Manager connection problem

Hi!
I've been having problems with the Sunnto Activity Manager SW trying to download data to my home computer. First, I thought it was a defective watch, but I took it to work, installed the software there, and could connect PC-Watch. I've tried unistalling, installing again but nothing seems to work. Am I missing something?

My home PC is a LatTop, running Windows XP profesional in spanish. Is there a setting I should change? If I bought the adapter Serial-USB would I get rid of the problem?

Any advise would be appreciated.

Thanks!

Mauricio Leon

[wineinger]

I have just purchased an x6hr and have the same problem with my serial port. It may have to do with the serial port communication settings, but I have been unable to figure out the right ones. If you get some answer please let me know! adam -- wineinger@yahoo.com

	Suunto X6 HR - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.

[Gabriel]

Huh, this certainly sounds like a question for the folks in the Suunto tech department. To get in touch with 'em, call (800) 543-9124 ext 1.

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

[wineinger]

Here's what Suunto said:

Hello-

First check that your port settings are suitable:

-Go to Port settings and make sure that the speed is 9600 and buffers are set to low (both receive and transmit).
In order to do this go to:

1. Start
2. Settings
3. Controlpanel
4. System
5. Device Manager
6. Com Port 1 (click)
7. Click Port Settings
7. Click Advanced
8. Scroll Buffers to Low on both the Receive and Transmit Buffer

Please check that no other programs are polling the port you want to use for the software. This has often turned out to be the case with Palm or other PDA-devices, which may interfere although they are using other ports and even when they are not used at the same time as the Suunto software.

Most electronic organizers have synchronization software, such as HotSync, that prevent SAM from using the COM port. Usually, an icon for this software is visible in the system tray (lower right hand of the screen). Right click on the icon and disable the software, then try downloading the watch again.

NOTE TO WIN 2000/XP USERS: It is possible that the HotSync (or similar program) is running as a service. Press Ctrl-Alt-Delete and click on the "Task Manager" button. Click on the "Processes" tab. If you see the HotSync software, highlight it and click "End Process". When you get the warning message, click "Yes".

If you use a serial to usb adaptor it is important to check where the usb and the Suunto unit are connected. The converter must be connected to the PC usb port or a powered downstream port. In other words if you have a 2-port hub (normally unpowered), the converter will work, but the Suunto unit won't. If you have a powered 4-port hub (with an DC adaptor), both the converter and the unit should work. High screen resolution (more than
1024x768) is a problem if you use the Serial/USB converter. The minimum requirement for display resolution is 800x600 with 16 bit color depth.

When the adapter is installed, it will configure the COM port number. If you are unsure of the COM port number, open the Control Panel, Click on System then click on Device Manager (found under the Hardware tab on WinXP). Right click on the USB adapter and select Properties. This should tell you the COM
port number. If the adaptor uses a com port that is bigger than 4 you need to make sure that you have the latest SAM version 2.2.0 as this version allows use on other ports than just 1-4. You can update this version at www.suunto.com under Cross sports.

If none of this helps and the port is free you may want to try taking out the battery and reentering it in the watch. Your logs won't be lost but you have to reset time and date. If the watch has been subject to some electromagntic interference, calibrating the compass may also help.

In a few cases the computer ports have also been disabled. Normally they are enabled by default. This can be checked under the computers BIOS. If you try this, please make sure that you don't change any values there, just check that the ports are enabled.

Usually some of this has helped in making the connection work. If you still have problems, please contact us again.


Regards,
Michael Roman
Suunto USA


-- Nothing worked for me until I took the battery out and replaced it then voila - it transmitted!

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Compass Compasses are sensitive, absolutely crucial instruments to precision navigation. The earth's magnetic field, inclination, and your longitude and latitude all influence the horizontal plane of a compass needle. As a result, compasses are balanced for different geographical zones. Suunto Compasses overcome this limitation to traditional compasses by using a simple 'Two Zone System'. With a Suunto Compass, the only 'balancing zones' are the northern and southern hemispheres. In addition to this innovation, certain Suunto Compasses come equipped with useful features like luminous needles and marks, centimeter/inch scales, magnifying glasses, clinometers, sighting notches, and more.

[roadcoach]

on the X6hr I have found that if the data cache is FULL then I am unable to download. If I erase one log to make room, then it works.

	Suunto X6 HR - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.

[Gary Winnick]

The Suunto X6HRT comes with the X6HRT watch, a heart rate monitor transmitter, a USB cable to upload from the watch, and a CD containing Suunto Activity Manager software. The software only works with the Windows operating system. The watch can record at two second, 10 second and one-minute intervals. With all the data streams going, it can measure four hours and 20 minutes at 2", 22 hours at 10 seconds, and 130 hours at one minute. The watch measures and reports to you on the amount of memory free when you set the recording interval.

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

[maxboero81]

Hi to all
I'm new in the forum and I've a problem with the Suunto activiry manager.
The connection with the serial port is ok but it give many error code when I try to copy the logs in the hard disk.
Then it displays a final error: "logado" and I must terminate the program.

Sorry if I mistake something but I write from Italy

Max

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

[jjakubec]

I have Suunto X6HR for 2 years now and the download was always a problem. I have got similar respond from Suunto as one of the chaps in the forum and I have eventually managed to get downloading going - kind off, it was never smooth and many times required to take battery out. I am using USB-Serial cable and downloading to Dell laptops. I have just upgraded to new E4200 Dell and already spent hours trying to get connection going but no success. I have also tried E port docking station which has 9 pin serial Com port but no luck. So frustrating!

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Suunto X6 HR - Click for more info Just when you thought a sports watch couldn't get any better, Suunto introduces the X6 HR, X6 HRM and X6-HRT. These are truly the next generation in sports watches, packed with all of the technology that Suunto enthusiasts have been craving. Designed for Cross Sports applications, the X6 writstops are functionally very similar to the Suunto X6 - but with the added benefits of a heart rate monitor.

[pdxjim]

I too have had connection problems ever since the security upgrade several years ago. The software certainly is the short coming with my watch. It used to be so easy to transfer data. no mas!

[Picexc]

Please calibrate the compass - it helps !

	Compass Compasses are sensitive, absolutely crucial instruments to precision navigation. The earth's magnetic field, inclination, and your longitude and latitude all influence the horizontal plane of a compass needle. As a result, compasses are balanced for different geographical zones. Suunto Compasses overcome this limitation to traditional compasses by using a simple 'Two Zone System'. With a Suunto Compass, the only 'balancing zones' are the northern and southern hemispheres. In addition to this innovation, certain Suunto Compasses come equipped with useful features like luminous needles and marks, centimeter/inch scales, magnifying glasses, clinometers, sighting notches, and more.

[pdxjim]

After trying for several years to transfer the data, I finally succeeded by buying a Gigaware USB-A to Serial Cable connector! Was not cheap but now my watch and SAM work again!

[pdxjim]

Originally Posted by pdxjim

After trying for several years to transfer the data, I finally succeeded by buying a Gigaware USB-A to Serial Cable connector! Was not cheap but now my watch and SAM work again!

Well, I successfully transferred about 20 logs when I got the new cable. Tried this morning to transfer and got the standard notice that there was a problem with the serial port. Any suggestions??

[pdxjim]

I tried again to load from the watch and did not turn on my external hard drive (USB) and it transferred the data just fine!