Unbelievably Bad warranty Servce. No more Suunto For Me

[boogaloo]

Hello, I bought the BlackOrange Core a few months back and I liked the watch a lot. Unfortunately after a couple of months the watch would use up a new battery in about 2 days. I sent it in to be repaired using the Suunto Warranty Service, this was around the end of June. I have called a few times asking about my watch and it was never ready or could not be located. 2 weeks ago I was told to expect delivery of a brand new one on the Friday just passed. I was supposed to be delighted that I was getting a new one when the one I sent them was barely 2 months old. Well, Friday came and no watch arrived. I called again today and was told that they would be sending me a new one on SEPTEMBER 11th as they were back ordered (whatever that means), even though my local Sport Chalet, REI and Dicks Sporting Goods have them on the shelf.If I had known that it would take forever to have a warranty repair (One good reason I bought it was because they backed up their product with a good warranty) I would have asked for a refund. I should have just taken it back to the place I bought it as soon as I sensed any defect and got a refund. This warranty service is a joke. I spent close to $350 for the watch and for a high dollar item I am getting a low dollar service. This will be my last Suunto product. Their warranty service is GARBAGE.
I am currently using a 10 year old Casio which has only ever needed a battery change every year or 2.

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Suunto Core - Click for more info The Suunto Core is the benchmark of Suunto's ABC (Altimeter, Barometer, Compass) wristop computers, furnishing the best features of top-selling Suunto predecessors, and then advancing upon their legacy with innovative environmental monitoring functions that any outdoor adventurer will find invaluable. The Suunto Core is the culmination of years of testing, research, user feedback from the field, and technological advancements in the Suunto laboratory.

[Clonetrooper]

As much as I agree about the quality of the Core, which is questionable at best, there Suunto Warranty Servise is second to none..at least from my perspective. I fill out the online warranty request, printed all the necessary shipping papers (fool-proofed), call DHL 10 min later and confirmed that I was in there system and told them when to pick up the watch. One week later, a brand new watch arrived at my desk.
So...that really great!!!

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Suunto Core - Click for more info The Suunto Core is the benchmark of Suunto's ABC (Altimeter, Barometer, Compass) wristop computers, furnishing the best features of top-selling Suunto predecessors, and then advancing upon their legacy with innovative environmental monitoring functions that any outdoor adventurer will find invaluable. The Suunto Core is the culmination of years of testing, research, user feedback from the field, and technological advancements in the Suunto laboratory.