Service issues

[midwestrunner]

I'm really struggling with Suunto service and I'm wondering if anyone has any advice. I sent my t3 in for repair over six weeks ago...no watch. I've tried emailing their support with little to no success only that they're just about to send it. Finally I got their US service manager. He emailed me once assuring me it was simply backordered and that it would be in on the 9th...still nothing. I've sent multiple emails since and he won't respond now.

Don't know what to do. I've offered to pay for an upgrade, said I'd accept a refund...no response.

Have a race in less than four weeks and have been without my watch during the majority of the training. It's a great product...but I'm not sure it's worth this hassle. Has anyone else had these problems? Advice?

	Suunto Visit SuuntoWatches.com to see Suunto's full line of wrist top computers and compasses.

	Sunnto t3 - Click for more info At one point a fitness enthusiast who wanted to monitor and track their heart rate, caloric burn, and other exercise data would need a tangle of electrodes, complex equipment, and extensive personal guidance from a certified fitness trainer. Today, all you need is a Suunto t-Series wristop training device, a PC, and one or more accessories to create an optimal training range that outlines your ideal energy expenditure and muscle exertion while preventing you from overworking and damaging your muscles.

	Suunto Training Effect watches - Click for more info More than a heart rate monitor, Suunto's exclusive Training Effect feature tells you whether you're training too little, too hard or staying within the zones for optimal improvement.